Returns & Exchanges
At OROS Research, we stand behind our thermal technology and want you to be fully satisfied with your gear. We offer a 30-day return window for all unwashed and unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Gear
Securely pack the items in their original box or a similar mailer, ensuring all original tags are still attached.
Ship and Track
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing